1. Do you ship within the United States?
Yes. We currently ship exclusively within the United States and do not offer international shipping.
2. How long does it take to process my order?
Orders are processed on the same business day they are placed. Orders submitted on weekends or holidays will be processed on the next business day.
3. How long does shipping take?
After your order has been processed and shipped, delivery typically takes 2 business days.
4. How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information so you can monitor your package’s progress.
5. What payment methods do you accept?
We accept major credit cards, debit cards, and other secure payment methods available during checkout.
6. Can I cancel or modify my order?
If your order has not yet been shipped, please contact our customer support team as soon as possible. We will do our best to accommodate your request.
7. What is your return policy?
We offer a 30-day return policy. Eligible items may be returned within 30 days of delivery, provided they are unused and in their original condition.
8. When will I receive my refund?
Once your returned item has been received and approved, refunds are generally processed within 3 business days and issued to the original payment method.
9. What should I do if I receive a damaged or incorrect item?
Please contact our customer support team promptly with your order number and photos of the issue. We will review the situation and provide an appropriate solution.
10. Do I need an account to place an order?
No. Customers may check out as guests if that option is available on the website. Creating an account can make future purchases and order tracking more convenient.
11. Are your products safe for children?
Our products are selected with children’s comfort and everyday use in mind. We recommend adult supervision and following all product usage instructions when applicable.
12. How can I contact customer support?
You can reach our customer service team through the contact information provided on our website. We strive to respond to all inquiries within 1–2 business days.
Important Notice: Due to ongoing financial difficulties and continued operating losses, we have made the difficult decision to clear our remaining inventory at significantly reduced prices. This clearance event is part of our effort to reduce stock while continuing to serve our customers. We sincerely appreciate the support, trust, and loyalty our customers have shown throughout the years. Thank you for being part of our journey.